Without a solid foundation in the causes and options for dealing with conflict, you
are doomed to suffer the unpleasant consequences for the life of the project. This
session will show you the reality of conflict, your approach, and how to modify it.
You will understand its constructive power and learn tools for controlling its destructive
effects. Learn practical applications of sound principles for success.

In this class you will learn how to:
• Learn how to identify which of the 12 conflict responses are in play.
• Be able to redirect defensive responses into constructive responses.
• Understand how conflict can lead to stronger team relationships and performance.
• Discover how you can choose do to make your responses more constructive .
• Find out how to productively work with people with defensive conflict styles.

Instructor: Dick Cochran

President of COMStar, Dick is a professional speaker
and trainer. His sessions get results.
• PMI SeminarsWorld presenter ‘07,’08
• Past Board Member of the National Speakers
Association, Colorado Chapter.
• Breakout Speaker for PMI IS Sig. PDS’02 and
PDS’04, PDS’05, PDS”06, PDS’08