You’ve seen the need. People that don’t deliver or follow through. They create
Conflict. Morale and trust are down. The project slips further behind. You need the
specific adaptation and persuasion skills taught in this class to get people to do
more of what needs to be done. You need to do it without creating conflict or feeling
guilty. These proven skills will give you the procedures and options for success.

In this class:
• Learn how to better resolve the “tough” people issues on the team.
• Develop strategies to manage stakeholder expectations.
• Discover how to eliminate unproductive time dealing with ‘victim’ behavior.
• Be able to up the level of your control in confrontation situations.
• Learn how to uncover the real problems that are holding up performance.
• Find out how to give positive feedback that works to move projects forward.

Instructor: Dick Cochran

President of COMStar, Dick is a professional speaker
and trainer. His sessions get results.
• PMI SeminarsWorld presenter ‘07,’08
• Past Board Member of the National Speakers
Association, Colorado Chapter.
• Breakout Speaker for PMI IS Sig. PDS’02 and
PDS’04, PDS’05, PDS”06, PDS’08